Who we are
Our commitment to privacy
We are committed to protecting the privacy of your personal information. We work to ensure that we comply with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles under the Privacy Act, and any other applicable privacy laws.
Collecting personal information
How we collect personal information
Personal Information is information or an opinion that identifies an individual. This can include names, addresses, email addresses, phone and phone numbers.
Sensitive information is a type of personal information that includes information about an individual’s racial or ethnic origin, professional, political or religious affiliations or memberships, sexual orientation or practices, criminal record, health, genetics and/or biometrics.
At all times we try to collect directly from you only the personal information we reasonably need for the particular function or activity we are carrying out. This can include when you visit our website, contact us, make a booking with us, submit a booking enquiry to us, raise a query or complaint with us, sign up to one of our mailing lists, apply for a job with us (as further described below), contract with us or otherwise interact with us.
We may also collect your personal information (including sensitive information) that we reasonably need from third parties, including government agencies, regulators, commercial counterparties and third-party service providers (including recruitment or information agencies), and from publicly available records when handling or resolving a complaint, investigation (including investigating a data breach) or otherwise performing any particular function or activity we are carrying out.
The types of personal information we collect
Depending on the nature of our relationship and interactions with you, we may collect a range of personal information. This includes your name, contact details (including your address, email address and phone number), date of birth, gender, nationality, organisation and IP address. If you attend one of our events, we may also take audio or visual recordings which identify you.
On occasion, we may collect information about you of a sensitive nature (such as information about your health). However, we will only do this with your consent or otherwise in accordance with applicable laws.
If you apply for a career with us
We also collect personal information when recruiting people to work with us. This may include the types of information listed above, along with your qualifications, work history and reference details. Before offering you a position, we may collect additional details such as your tax file number, superannuation information and other background check information (such as police clearances and working with children checks, to the extent required or permitted by applicable laws).
Generally, we will collect this information directly from you. We may also collect this information from third parties (such as recruitment agencies, background check agencies or your referees).
Why we collect personal information
The purposes for which we collect your personal information depend on the nature of our relationship and interactions with you. These purposes may include:
Cookies and analytics
You may choose to remain anonymous or use a pseudonym in your communications with us where it is lawful and practicable. However, if you choose to do so, please note that we may not be able to provide you with information or goods and services, or effectively manage our relationship with you.
Storing personal information
We endeavour to take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. We also endeavour to take reasonable steps to destroy or de-identify personal information that we no longer require.
We maintain physical security over paper and electronic data stores, including through the use of locks and security systems at our premises. We also maintain computer and network security such as firewalls to protect your personal information and to control access to our computer systems.
We secure communications between your browser and this website with encryption technology wherever possible. We also encourage you to exercise care in sending personal information via the internet.
Using and disclosing personal information
General use and disclosure
We may use and disclose your personal information for our legitimate business purposes, including for the purposes set out above in relation to our collection of personal information. For example, we may disclose your personal information to:
To additional protect your personal information when disclosing it to third parties, we also include special privacy provisions in our contracts and engagements.
We may use the personal information you provide to us to send information to you, including polls and promotional material about us (and our various entities, goods and services) and the goods and services of relevant third parties. We may send you such information by direct mail, telemarketing, email, SMS, MMS or other similar means.
If you do not want to receive marketing or any other promotional material from us, you can unsubscribe by emailing us (see email contact below) or by clicking on the “unsubscribe” link in an automated mailout that you have received from us.
We may disclose, transfer, store, process or use your personal information outside of your country of residence (or where you are resident in the European Economic Area (EEA), outside of the EEA). This may happen if our related entities, employees, contractors or third parties we engage with are located overseas, including in the United States of America and the United Kingdom.
Accessing and correction of personal information
If you would like to access any of the personal information we hold about you, please email us (see email contact below). We will endeavour to provide access promptly and free of charge. However, we may refuse to provide access, or may charge a fee for compiling the requested information, if it is lawful for us to do so. If we refuse a request for information, or decide to charge such a fee, we will provide you with a reason for our decision as required by applicable privacy laws.
Please let us know if there are any errors or discrepancies in the personal information we hold about you or if your details have changed. We will take reasonable steps to correct, update and/or delete this information in accordance with applicable privacy laws following your request.
Please note, if you choose to update and/or delete the personal information we hold about you, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you.
How long do we keep your personal information?
Enquiries and complaints
We will consider your questions, concerns and complaints to work out what steps can be taken in response. If you make a complaint which requires detailed consideration or investigation, we may ask you to give us more information about your complaint and the outcome you are seeking. We may need to gather relevant facts, locate and review relevant documents and speak with other people involved. In any event, we will endeavour to provide you with a response within 30 days.
If you are not satisfied with an outcome following the above process, you may wish to contact the Office of the Australian Information Commissioner at: